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Terms and Conditions

Last updated: 30.08.2025

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These Terms and Conditions govern the use of this website and the services offered by GutFeeling by Hannah Mullen. By accessing or using this website and/or booking services, you agree to the following terms.

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1. Scope of Application

These Terms apply to all services, products, and programs offered via this website, including individual coaching, online courses, downloads, and other content.
They also apply to all users of the website: visitors, clients, and subscribers.

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2. Service Provider

GutFeeling by Hannah Mullen
1092 Belmont-sur-Lausanne
Switzerland
Email: info@hannah-mullen.com

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3. Services Offered

GutFeeling by Hannah Mullen offers:

  • Nutritional and lifestyle coaching (1:1 or group-based)

  • Online programs and workshops

  • Gut health education and resources

  • Recipes, guides, and downloadable materials

These services are for informational and educational purposes only and do not replace medical advice. If you have a medical condition, consult your physician before beginning any program.

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4. Contract Conclusion

A contract is formed once a booking confirmation is sent or payment is received.
Services may be offered as:

  • One-time sessions

  • Packages over a fixed period

  • Online programs with or without live components

Bookings can be made via email, contact form, or booking system.
You agree to provide truthful, complete information during registration or intake.

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5. Prices and Payment

Prices are stated in Swiss Francs (CHF) or Euros (EUR), depending on the offer.
They may vary based on package and scope.

Payment options may include:

  • Bank transfer

  • PayPal

  • Stripe

  • Other online payment systems offered via Wix

The full amount is due before the start of the service, unless otherwise agreed.

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6. Cancellation and Rescheduling Policy

1:1 Coaching Sessions:

  • Sessions can be rescheduled free of charge up to 24 hours in advance

  • Cancellations with less than 24h notice or no-shows will be fully charged

  • Missed sessions will not be refunded

Coaching Packages:

  • Packages are non-transferable and must be used within the agreed timeframe

  • Refunds are not provided once the coaching has started, unless otherwise required by law

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7. Right of Withdrawal (EU clients only)

If you are a consumer residing in the EU, you have the right to withdraw from digital service contracts within 14 days, unless you have expressly waived this right by starting the service.

By booking a coaching session that starts before the 14-day period ends, you acknowledge the immediate start and waive the withdrawal right.

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8. Client Responsibility

You are responsible for:

  • Ensuring you are physically and mentally fit to follow any nutritional or lifestyle recommendations

  • Following the agreed plan within your own limits

  • Informing the coach of any changes in health or personal circumstances relevant to the coaching

The services provided do not constitute therapy, diagnosis, or treatment and do not substitute medical care.

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9. Intellectual Property

All content, including texts, guides, downloads, audio, videos, and designs, are the intellectual property of GutFeeling by Hannah Mullen.
They may not be copied, shared, or used commercially without prior written permission.

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10. Liability

We make every effort to ensure that all content and advice is accurate and up to date. However, we assume no liability for:

  • Health outcomes resulting from implementing the advice

  • Errors, omissions, or delays in information

  • Technical issues on the website

Liability is excluded to the extent permitted by Swiss law.

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11. Data Protection

We process personal data in accordance with the applicable laws, including the GDPR. For full information, please refer to our Privacy Policy

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12. Applicable Law and Jurisdiction

These terms are governed by Swiss law.
The exclusive place of jurisdiction is Lausanne, Switzerland, unless otherwise required by mandatory consumer protection law.

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13. Final Provisions

If any provision of these Terms is or becomes invalid, the remaining provisions remain unaffected.
We reserve the right to amend these Terms at any time. The version published on the website at the time of booking applies.

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